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Customer Care - Deliveries

We currently offer express courier to your preferred address or self-collection at any of our stores islandwide. 

Express courier – next working day

Self-collection at any of our stores – 1-2 working days

We work with Ninja Van for all our local and Malaysian deliveries. For other international deliveries, our partner is DHL Express.

Yes, shipping is free for all local orders in Singapore, no minimum required!

For Express courier, you can expect to receive your order the next working day from day of processing. However, please do note that our packing facility is closed on Weekends and Public holidays.

 

For Self-collection, you can expect to collect your order 1-2 working days from day of processing. However, please do note that our packing facility is closed on Weekends and Public holidays.

We are sorry we don’t have this option currently. 

We can process your order on the same day if you make the order before 12:00 pm SGT time. However, please do note that our packing facility is closed on Weekends and Public holidays.

We are sorry we don’t have this option currently.

If you have missed your delivery, please arrange for a re-delivery with Ninja Van on their website by keying in your tracking number. One-time re-delivery is free!

You may log in to your account on our website, click on Account Summary to check the status of your transactions in-store or online orders. Once your item is shipped, you may use the tracking number to track your order on our respective delivery partners' websites. 

After your order is processed, you will receive an email notifying you of the tracking number. With the tracking number, you can track your order on Ninja Van’s website for local and Malaysian deliveries. For international orders, please track your order on DHL Express’ website.

Once your order is made, we are not able to make any changes to the address unless there is an error in the address.

Please write in to service@theeditorsmarket if you suspect that your order is lost.

Yes, we do ship to most countries including North America, Europe, Australia, New Zealand, China, Hong Kong, Taiwan, Japan, Korea, Indonesia, Thailand and Malaysia.

 

If your country is not listed, please do write in to service@theeditorsmarket to check with us.

For all countries, shipping is free if you order a minimum of 3 items. For 1-2 items, please see flat shipping rate as follows:

 

North America                          USD$20

Australia and New Zealand      AUD$15

Europe                                     EUR20

Japan                                      JPY800

China                                       USD$8

Korea                                       USD$8

Thailand                                  THB250

Hong Kong                              HKD50

Taiwan                                     NT200

Indonesia                                 USD$8

Malaysia                                  USD$5

All other countries                   USD$28

You can expect your order to reach you in 3-5 working days, provided that it is not held up at the customs.

As customs and import fees varies, we are unable to advise the amount payable for the parcel once it reaches your country. Please do check with your customs and import authority for more details. If you choose to reject the delivery of the order, do note that your order will not be refunded.