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Customer Care - Exchanges & Returns

Exchanges are allowed within 30 days from date of purchase. This applies for both in-store and online purchases. Please bring along your receipt or order receipt if you are making an exchange in-store. If you are mailing in for exchanges, please attach your receipt or order receipt. 

For in-store exchanges, you may present your digital receipt in your account summary if you are signed up as our member. 

Items must be unworn, unwashed and in its original packaging. There is a one-time exchange for each item and the exchange is final. 

Sale or discounted items are not exchangeable or returnable. 

All items purchased from online or in stores can be exchanged via mail or walk-in to any of our stores.

If you are mailing in, please attach your receipt or order receipt for online purchases. Our mailing address is 313 Orchard Road #03-01 S(238895). After mailing in, please email to service@theeditorsmarket.com to let us know your parcel tracking number and the name and size of the item you want to exchange to. Please note that all postage fees will be charged to you for the exchange. 

For walk-in, please bring along your receipt or order receipt for online purchases. 

You have up to 30 days to make an exchange in any of our stores. If you are mailing in, please ensure item reaches us before the 30-day window. 

If you are walking in to any of our stores for the exchange, just bring along the receipt or order receipt. If you are our member, you can also access the digital copy of your receipt from your account summary. 

For mail in, please attach the receipt or order receipt and email to service@theeditorsmarket.com to inform us of your parcel and the item you would like to exchange to. 

You may email to service@theeditorsmarket.com to inform us of your order ID and the item you would like to exchange to. We will proceed to assist you once we receive your return parcel. 

Exchanges are allowed within 30 days from date of purchase. This applies for both in-store and online purchases. Please bring along your receipt or order receipt if you are making an exchange in-store. If you are mailing in for exchanges, please attach your receipt or order receipt. 

For in-store exchanges, you may present your digital receipt in your account summary if you are signed up as our member. 

Items must be unworn, unwashed and in its original packaging. There is a one-time exchange for each item and the exchange is final. 

Sale or discounted items are not exchangeable or returnable. 

We are happy to assist you with any exchanges, however any shipping fees will be charged to you. Currently, we only offer express courier for shipping, it cost $6 for one-way and a payment request will be sent to you once we have received confirmation of your replacement item by email. 

It is highly recommended for you to do an exchange via walk-in to any of our stores! It is free and you get to see and feel everything before you decide on your replacement item. 

Once we have received your return parcel and we have ascertained your replacement item, we will send you a payment request via Paypal. You may then make payment using your Paypal account or any debit/credit cards. Once we have received your payment, your replacement item will be sent to you soonest possible. 

Yes, you can. Just make sure you have attached the respective order receipts in the parcel for us to identify the order and items. In your email to us, you can also state the order IDs and items you are sending back. 

Once you have mailed out your return parcel, please do drop us an email to inform us of the tracking number, the order ID of the items you are sending back and the replacement items you have selected. We will keep a lookout for it and inform you via email once we received the parcel. 

If you have received a defective item from us, please write in to us at service@theeditorsmarket.com immediately for assistance. We will assist you by exchanging the item for you soonest possible. 

You definitely can as long as they are regular-priced items. You may select the replacement item based on the same 1-pc price of the exchanged item. 

You may choose to return an item to us for store credit only if you have made the purchase online via our website. We do not accept returns for store purchases for now. 

Returns ARE ALLOWED WITHIN 30 DAYS FROM DATE OF PURCHASE.

PLEASE BRING ALONG YOUR ORDER RECEIPT IF YOU ARE MAKING the return IN-STORE. IF YOU ARE MAILING IN, PLEASE ATTACH YOUR ORDER RECEIPT in the parcel. 

FOR IN-STORE return, YOU MAY PRESENT YOUR DIGITAL RECEIPT IN YOUR ACCOUNT SUMMARY IF YOU ARE SIGNED UP AS OUR MEMBER. 

ITEMS MUST BE UNWORN, UNWASHED AND IN ITS ORIGINAL PACKAGING. 

SALE OR DISCOUNTED ITEMS ARE NOT RETURNABLE. 

You may make the return for your online purchase VIA MAIL OR WALK-IN TO ANY OF OUR STORES.

IF YOU ARE MAILING IN, PLEASE ATTACH YOUR ORDER RECEIPT in the parcel. OUR MAILING ADDRESS IS 313 ORCHARD ROAD #03-01 S(238895). AFTER MAILING IN, PLEASE EMAIL TO SERVICE@THEEDITORSMARKET.COM TO LET US KNOW YOUR PARCEL TRACKING NUMBER and list the item that you are returning.  

FOR WALK-IN, PLEASE BRING ALONG YOUR ORDER RECEIPT for the return. 

WE ARE HAPPY TO ASSIST YOU WITH your return, HOWEVER ANY SHIPPING FEES WILL BE borned by YOU. 

You may DO A return VIA WALK-IN TO ANY OF OUR STORES and it is free! For store returns for your online purchase, you will receive a return slip. You may keep this as a record for your return. Do email us at service@theeditorsmarket.com if you do not receive your store credit in 5 working days. 

YOU DEFINITELY CAN AS LONG AS THEY ARE REGULAR-PRICED ITEMS. Once we have received your item, your store credit will be deposited in your account within 5 working days.