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Customer Care

Exchanges & Returns

Exchanging Items Purchased Online

You can exchange items that you have bought through our website within 30 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Sale or discounted items are not eligible for exchange. There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference. Exchanges can be done via mail or at our physical stores.

To do an exchange by mail, please include the item/s to be exchanged, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit. Please note that the cost of mailing the replacement item out to you must be borne by yourself.

 

The Editor's Market Pte Ltd

8 Grange Road 

#03-04

Singapore 239695

 

To exchange an item at our physical store, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.

 

Exchanging Items Purchased In-Store

You can exchange items that you have bought in our stores within 30 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Items purchased in-store can only be exchanged in person at our physical store.

There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference.

 

All items purchased from online or in stores can be exchanged via mail or walk-in to any of our stores.

If you are mailing in, please attach your receipt or order receipt for online purchases. Our mailing address is 8 Grange Road #03-04 S(239695). After mailing in, please email to service@theeditorsmarket.com to let us know your parcel tracking number and the name and size of the item you want to exchange to. Please note that all postage fees will be charged to you for the exchange. 

For walk-in, please bring along your receipt or order receipt for online purchases. You may also use the digital receipt in your account if you have signed up a membership account with us. 

You have up to 30 days to make an exchange in any of our stores. If you are mailing in, please ensure item reaches us before the 30-day window. 

If you are walking in to any of our stores for the exchange, just bring along the receipt or order receipt. If you are our member, you can also access the digital copy of your receipt from your account summary. 

For mail in, please attach the receipt or order receipt and email to service@theeditorsmarket.com to inform us of your parcel and the item you would like to exchange to. 

You may email to service@theeditorsmarket.com to inform us of your order ID and the item you would like to exchange to. We will proceed to assist you once we receive your return parcel. 

Exchanges are allowed within 30 days from date of purchase. This applies for both in-store and online purchases. Please bring along your receipt or order receipt if you are making an exchange in-store. If you are mailing in for exchanges, please attach your receipt or order receipt. 

For in-store exchanges, you may present your digital receipt in your account summary if you are signed up as our member. 

Items must be unworn, unwashed and in its original packaging. There is a one-time exchange for each item and the exchange is final. 

Sale or discounted items are not exchangeable or returnable. 

We are happy to assist you with any exchanges, however any shipping fees will be charged to you. Currently, we only offer express courier for shipping, it cost $6 for one-way and a payment request will be sent to you once we have received confirmation of your replacement item by email. 

It is highly recommended for you to do an exchange via walk-in to any of our stores! It is free and you get to see and feel everything before you decide on your replacement item. 

Once we have received your return parcel and we have ascertained your replacement item, we will send you a payment request via Paypal. You may then make payment using your Paypal account or any debit/credit cards. Once we have received your payment, your replacement item will be sent to you soonest possible. 

Yes, you can. Just make sure you have attached the respective order receipts in the parcel for us to identify the order and items. In your email to us, you can also state the order IDs and items you are sending back. 

Once you have mailed out your return parcel, please do drop us an email to inform us of the tracking number, the order ID of the items you are sending back and the replacement items you have selected. We will keep a lookout for it and inform you via email once we received the parcel. 

If you have received a defective item from us, please write in to us at service@theeditorsmarket.com immediately for assistance. We will assist you by exchanging the item for you soonest possible. 

You definitely can as long as they are regular-priced items. You may select the replacement item based on the same 1-pc price of the exchanged item. 

Returning Items Purchased Online

You can return items that you have bought through our website within 30 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Sale or discounted items are not eligible for returns. Returns can be done via mail or at our physical stores.

To do a return by mail, please include the item/s to be returned, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit.

 

The Editor's Market Pte Ltd

8 Grange Road

#03-04

Singapore 239695

 

To return an item at our physical stores, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.

  

You will receive store credit back into your membership account within 5 business days. The store credit is valid for any purchase on our website or in our store and its validity period is 1 year from date of issue. 

Please do note that we reserve the right to reject any returns.

 

Returning Items Purchased In-Store

We do not accept returns for items purchased in our physical stores. However, exchanges can be made according to our Exchange Policy.

 

 

You may make the return for your online purchase VIA MAIL OR WALK-IN TO ANY OF OUR STORES.

IF YOU ARE MAILING IN, PLEASE ATTACH YOUR ORDER RECEIPT in the parcel. OUR MAILING ADDRESS IS 8 GRANGE ROAD #03-04 S(239695). AFTER MAILING IN, PLEASE EMAIL TO SERVICE@THEEDITORSMARKET.COM TO LET US KNOW YOUR PARCEL TRACKING NUMBER and list the item that you are returning.  

FOR WALK-IN, PLEASE BRING ALONG YOUR ORDER RECEIPT for the return. 

WE ARE HAPPY TO ASSIST YOU WITH your return, HOWEVER ANY SHIPPING FEES WILL BE borned by YOU. 

You may DO A return VIA WALK-IN TO ANY OF OUR STORES and it is free! For store returns for your online purchase, you will receive a return slip. You may keep this as a record for your return. Do email us at service@theeditorsmarket.com if you do not receive your store credit in 5 working days. 

YOU DEFINITELY CAN AS LONG AS THEY ARE REGULAR-PRICED ITEMS. Once we have received your item, your store credit will be deposited in your account within 5 working days.